Vaulty Support Center
Plain-language answers, deep guides, and a real human on the other end when you still need help. Search anything below.
- 🏆How do competition tickets work?
Each ticket is recorded on Solana against the wallet that paid for it. When you connect that wallet on the Competitions page, your tickets appear automatically. Draws are provably fair and recorded on-chain.
Competitions & Tickets
- 🏆I switched wallets — where are my tickets?
Tickets follow the wallet that bought them. Switch back to the original wallet in your wallet adapter (Phantom, Solflare, etc.) and they'll appear again. Use the Refresh button if you're still mid-switch.
Competitions & Tickets
- 🏆How are winners selected and paid?
Winners are picked from on-chain randomness, verifiable in the draw transaction. Payouts go directly to the winning wallet, with no manual approval required.
Competitions & Tickets
- 🗝️How does recovery work for external wallets (Phantom, Solflare, Backpack)?
Vaulty does not — and cannot — hold the keys for an external wallet. What Vaulty stores is a Google identity mirror so the wallet shows the right name, avatar and metadata after you reconnect. To recover an external wal…
Recovery for every wallet type
