Vaulty Support Center
Plain-language answers, deep guides, and a real human on the other end when you still need help. Search anything below.
- ⚙️Biometric vs PIN — which should I use?
Use biometric (Face ID / fingerprint) for daily speed and PIN as a guaranteed fallback. Biometrics never leave your device; the operating system gives Vaulty a one-shot attestation that you proved you're you.
How Vaulty Works
- 👥How do I reset biometrics?
Account → Login & Access → Reset biometric. You'll be asked to re-verify with your PIN before re-enrolling.
Account & Devices
- 👆Why did my biometric unlock time out?
For your safety, the unlocked session is held in memory only and lapses after the auto-lock window. You can adjust the window in Settings → Login & Access.
Biometrics & Unlock
- 🚀Rearm signer — what is it and when do I need it?
For security, the signer auto-locks after a configurable idle window. Rearm prompts you to unlock once, then keeps the signer warm for the duration of a templated flow so TP + SL can sign back-to-back without a second b…
Early Investing on Solana
- 🔐Is my seed phrase stored in plain-text anywhere?
No. Your recovery phrase is encrypted on your device with AES-256-GCM (the same authenticated cipher used by 1Password, Signal and modern banking apps) before it is ever written to disk, synced to Google Drive, or uploa…
Permanent Backup & Arweave
- 🔐Does Vaulty ever see or store my backup key?
Never. The encryption key is derived inside your browser from inputs only you control (password, biometric attestation, or your auth-provider seed). Vaulty's server only stores the encrypted envelope and a hash — it has…
Permanent Backup & Arweave
- 🛡️Does Vaulty ever hold my keys or funds?
No. Vaulty is non-custodial. Keys are generated and stored on your device, protected by biometric or PIN unlock. Vaulty servers never see or back up your raw keys.
Security & Custody
- ✨How do trust badges work?
Badges are earned from on-chain activity and security habits — biometric enrollment, permanent-backup enabled, multi-zone setup, etc. They contribute to your local Vaulty Trust Score.
Rewards & Competitions
- 🏛️What is Vaulty?
Vaulty is a self-custodial wallet, payments rail and rewards platform built on Solana. We make crypto feel like banking — biometric unlock, plain-language flows, permanent backup — without ever taking custody of your ke…
About Vaulty
- ⚙️What is 'the vault'?
Your vault is an encrypted container on your device that holds your wallet keys, recovery phrase and settings. It only opens when you unlock it with biometrics or your PIN, and it locks again automatically after a short…
How Vaulty Works
- ⚙️How do I set up Vaulty for the first time?
1) Create a wallet — your recovery phrase is generated locally and encrypted before it touches disk. 2) Set your PIN and enable biometrics. 3) Enable Permanent Backup so a copy of your encrypted envelope is written to A…
How Vaulty Works
- 🏦How do withdrawals work?
Tap Withdraw, choose an amount, confirm with biometrics. Most withdrawals settle instantly; very large ones may queue briefly while the strategy rebalances. You always remain in control of your funds.
Vaulty Reserve
- 👥Can I use Vaulty on more than one device?
Yes. Restore the same recovery phrase on a second device and enable biometrics there too. Each device keeps its own encrypted vault — there is no central session that can be hijacked.
Account & Devices
- 🗝️I signed up with Google — what's my recovery path?
Signing in with Google binds your wallet to your Google subject ID (a stable, opaque identifier — never your email or name). Your encryption key is derived from that ID plus your password / biometric, so two Google user…
Recovery for every wallet type
- 📦How is my envelope encrypted, exactly?
AES-256-GCM with a 96-bit IV and a per-user 256-bit key. The key is derived inside your browser via PBKDF2/Argon2 (depending on platform) from inputs only you control: your password, biometric attestation, or your auth-…
Arweave permanent backup — deep dive
- 🛡️The 5-minute safety checklist
Do these once and you're in the top 1% of self-custody hygiene: 1) Write your recovery phrase on paper. Two copies, two locations. Never a photo, never a cloud note. 2) Enable biometric unlock and set a memorable PIN yo…
Best practice & staying safe
