Vaulty Support Center
Plain-language answers, deep guides, and a real human on the other end when you still need help. Search anything below.
- 🔐What is Arweave permanent backup?
Arweave is a decentralized storage network where data is paid for once and persisted forever across thousands of independent nodes. Vaulty uses it (via Irys) to write a one-time, immutable copy of your already-encrypted…
Permanent Backup & Arweave
- 🔐Can anyone else read my backup on Arweave?
No. What's on Arweave is opaque ciphertext — AES-256-GCM with a per-user key that never leaves your device. Without that key, the bytes are unreadable, indistinguishable from random noise, and can't be brute-forced in a…
Permanent Backup & Arweave
- 🔐How do I know my backup worked?
Open Account → Security → Permanent Backup. The status badge shows ✅ Enabled with the timestamp of the last successful upload and a link to the Arweave transaction. The "Verify backup" button refetches the stored envelo…
Permanent Backup & Arweave
- 🔐Does Vaulty ever see or store my backup key?
Never. The encryption key is derived inside your browser from inputs only you control (password, biometric attestation, or your auth-provider seed). Vaulty's server only stores the encrypted envelope and a hash — it has…
Permanent Backup & Arweave
- 📦How can I verify my backup hasn't been tampered with?
Open Account → Security → Permanent Backup → Verify backup. Vaulty: 1) Fetches the envelope from a public Arweave gateway. 2) Re-hashes the ciphertext locally. 3) Compares it to the hash we recorded at upload time. If t…
Arweave permanent backup — deep dive
- 📦How does Arweave backup work for Shield / Zone wallets?
Shield/Zone wallets are a multisig + policy, so there is no single seed to encrypt. Instead Vaulty snapshots your policy JSON (cosigners, time-rules, trusted addresses, zones), seals it on-device with your auth-derived …
Arweave permanent backup — deep dive
- 📦Can I delete my Arweave backup?
Arweave is permanent by design — the ciphertext bytes cannot be removed from the network. You can, however, rotate your key, which makes the old envelope undecryptable forever. Open Permanent Backup → Rotate key. We als…
Arweave permanent backup — deep dive
- 🔐Is my seed phrase stored in plain-text anywhere?
No. Your recovery phrase is encrypted on your device with AES-256-GCM (the same authenticated cipher used by 1Password, Signal and modern banking apps) before it is ever written to disk, synced to Google Drive, or uploa…
Permanent Backup & Arweave
- 🔐How does the 2-of-3 split-shard upgrade work?
Instead of one encrypted envelope, the upgrade uses Shamir's Secret Sharing to split the AES key into three independent shards. Each shard alone tells an attacker nothing. Any two shards can reconstruct the key. The thr…
Permanent Backup & Arweave
- 🔐Can I restore with only one shard?
No — that's the whole point of Shamir 2-of-3. A single shard is mathematically insufficient to recover the AES key. You need any two of the three. This is why the upgrade is stronger: an attacker who compromises one sto…
Permanent Backup & Arweave
- 🛡️What happens if I lose my device?
Restore from your recovery phrase, your Google Drive copy, or your permanent Arweave backup. Vaulty cannot recover the phrase for you — that's what keeps it non-custodial.
Security & Custody
- 💸What fees does Vaulty charge?
Standard Solana network fees apply. Vaulty covers the one-time Arweave permanent-backup fee on your behalf.
Wallet & Operations
- ✨How do trust badges work?
Badges are earned from on-chain activity and security habits — biometric enrollment, permanent-backup enabled, multi-zone setup, etc. They contribute to your local Vaulty Trust Score.
Rewards & Competitions
- 🏛️What is Vaulty?
Vaulty is a self-custodial wallet, payments rail and rewards platform built on Solana. We make crypto feel like banking — biometric unlock, plain-language flows, permanent backup — without ever taking custody of your ke…
About Vaulty
- ⚙️How do I set up Vaulty for the first time?
1) Create a wallet — your recovery phrase is generated locally and encrypted before it touches disk. 2) Set your PIN and enable biometrics. 3) Enable Permanent Backup so a copy of your encrypted envelope is written to A…
How Vaulty Works
- 🗝️Which wallets can I recover, and how?
Every wallet Vaulty creates has a recovery path. The path depends on the wallet type: • Signer / Trader — recover from your seed phrase, Google Drive copy, or Arweave permanent backup. • Shield / Zone (multisig) — recov…
Recovery for every wallet type
- 🗝️How do I recover a Signer or Trader wallet?
Signer and Trader wallets are single-seed wallets. You have three independent recovery paths — any one of them is enough: 1. Recovery phrase — type the 12 or 24 words you wrote down at setup. 2. Google Drive copy — sign…
Recovery for every wallet type
- 🗝️How does passkey recovery work?
Passkeys are bound to your platform (Apple, Google or Microsoft) and synced across your devices by the OS. On a new device, sign in with the same passkey — your auth-seed is regenerated deterministically from the passke…
Recovery for every wallet type
- 🗝️I signed up with Google — what's my recovery path?
Signing in with Google binds your wallet to your Google subject ID (a stable, opaque identifier — never your email or name). Your encryption key is derived from that ID plus your password / biometric, so two Google user…
Recovery for every wallet type
- 📦Why Arweave (and not just our database)?
A self-custody wallet can't depend on any single company staying online. Arweave is a decentralized permanent-storage network: data is paid for once and replicated across thousands of independent miners forever. That me…
Arweave permanent backup — deep dive
- 📦What exactly gets pinned to Arweave?
Only opaque ciphertext. For single-seed wallets it's your AES-256-GCM-encrypted vault envelope. For Shield/Zone it's your AES-encrypted policy snapshot — cosigners, time-rules, trusted addresses, zones — never the walle…
Arweave permanent backup — deep dive
- 📦How is my envelope encrypted, exactly?
AES-256-GCM with a 96-bit IV and a per-user 256-bit key. The key is derived inside your browser via PBKDF2/Argon2 (depending on platform) from inputs only you control: your password, biometric attestation, or your auth-…
Arweave permanent backup — deep dive
- 📦Who pays for the Arweave upload?
Vaulty does, via Irys. You see a one-tap Enable button; we cover the small one-time fee on your behalf for every wallet you protect. There is no recurring cost — Arweave is paid once, kept forever.
Arweave permanent backup — deep dive
- 📦When should I use the 2-of-3 split-shard upgrade?
For high-value vaults. Standard Permanent Backup writes one encrypted envelope. The split upgrade uses Shamir's Secret Sharing to split the AES key into three independent shards across different storage providers — typi…
Arweave permanent backup — deep dive
- 🛡️The 5-minute safety checklist
Do these once and you're in the top 1% of self-custody hygiene: 1) Write your recovery phrase on paper. Two copies, two locations. Never a photo, never a cloud note. 2) Enable biometric unlock and set a memorable PIN yo…
Best practice & staying safe
- 🛡️How often should I review my security setup?
Every 3 months, do this 60-second check: • Open Permanent Backup → Verify backup (each wallet). • Open Shield → Recovery and confirm cosigners are still reachable. • Open Connections and disconnect anything you no longe…
Best practice & staying safe
- 🛡️Should I do a recovery drill?
Yes — once. On a spare device or a fresh browser profile, recover from your phrase or Permanent Backup and confirm the balances match. Then wipe the spare. You'll know your backup actually works, which is the whole poin…
Best practice & staying safe
