Frequently Asked Questions
Quick answers to the questions we hear most often from users, partners and developers.
Looking for in-depth, searchable help with deep links and feedback?
Visit the full Vaulty Support Center — organised by topic, with article pages, related guides and direct support escalation.
Does Vaulty ever hold my keys or funds?
No. Keys are generated and stored on your device, protected by biometric or PIN unlock. Vaulty servers never see or back up your raw keys.
Can a partner move my funds without my permission?
No. Every transfer requires your explicit on-device approval. Partners can only ask — you decide.
What if I lose my device?
Use your recovery phrase to restore the wallet on a new device. Vaulty cannot recover the phrase for you, which is what keeps it non-custodial.
Is Vaulty audited?
Yes. Smart contracts and protocol logic are reviewed by independent security firms. Reports are linked from the Security page.
How long does integration take?
Payment links: minutes. Embed button: under an hour. Full SDK + webhooks: typically a day. White-label: a few days including DNS.
Which networks are supported?
Solana mainnet today; SPL tokens including USDC, USDT, SOL. Additional networks are on the roadmap.
What are the fees?
Standard network fees apply. Partner fee structures are agreed on a per-account basis in your dashboard.
Can users switch between my branded view and full Vaulty?
Yes. White-label views include an Open in Vaulty option so users always have full ownership of their account.
💸 Top-up crypto — verified, fast, safe
✅ Is this verified? Yes — payments are handled by Stripe (UK sole-trader authorised). Vaulty never takes custody of your funds.
⏱ How fast? Most top-ups confirm in 2–10 minutes once payment clears. Solana network fees apply.
💳 Accepted cards? GBP, USD & EUR via Visa, Mastercard, Apple Pay and Google Pay.
🔗 Where are funds sent? Direct to your active Vaulty wallet — or any Solana address you paste in.
❓ If not arrived? Tap Refresh on /buy-crypto, view the address on Solscan, or email support@vaulty.world with subject "Top-up – [Date/Amount/Tx hash]".
